Club Sign-up - Coerver® Players Club Our Privacy Policy and Terms & Conditions

–– Privacy Policy ––

This Privacy Policy explains how we collect and use your personal data and what rights and options you have in this respect.

Who we are.

We are Sportsmethod Ltd, a Company incorporated in England number 02322404, whose registered office is at Regal House, 70 London Road, Twickenham, TW1 3QS United Kingdom. We are the data controller for your information. We own and operate the Subscription Website www.coerverplayersclub.com

Types of data that we collect.

We collect personal information as referred to in this Privacy Policy which includes;

Registration information you provide when you subscribe to the Subscription Website such as your first name and surname, address, country of residence, email address, public username, and password;
Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;

Activity information about your use, and the use by any person(s) you authorize through your account, such as the content you view, how often you use our services, and your preferences;

Usage, viewing, technical, and device data when you visit our site or open emails we send, including your browser or device type, unique device identifier, and IP address. we store the signup IP however web session are anonymous for privacy.

How we collect your data.

We collect information you provide to us when you register for our Subscription Website;

You may provide information in a variety of ways, including by typing or using voice commands. We collect information through a variety of technologies, such as cookies, flash cookies, pixels, tags, and software development kits;

We collect information using analytics tools, including when you visit our sites and social media or use our applications on third-party sites or platforms;

We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services.

Are you required to provide personal data?

As a general principle, you will provide us with your personal data entirely voluntarily.

For which purposes will we use your personal data?

We will process all personal data lawfully, fairly and in a transparent manner.

We may use your personal data for the following purposes only (“Permitted Purposes”):

Managing and administering the Subscription Website including processing payments, accounting, auditing, billing and collection, support services;

Sending you emails which are required to inform you about the Subscription Website e.g. access details, payment details;

Where you have expressly given us your consent, we may process your personal data also for the following purposes;

Customer surveys, marketing campaigns, market analysis, contests or other promotional activities or events;

Marketing emails if you have consented to being sent them. We will only send you such emails after you have opted in and will provide you the opportunity to opt out anytime if you do not want to receive further marketing-related communication from us.

Depending on for which of the above Permitted Purposes we use your personal data, the legal grounds on which we process your personal data are;

Necessary for purposes of our legitimate interest or those of any third-party recipients that receive your personal data, always provided that such interests are not overridden by your interests or fundamental rights and freedoms.

With whom will we share your personal data?

We may share your personal data in the following circumstances:

with accountants, web developers and lawyers;

with any third party to whom we assign or novate any of our rights or obligations;

with courts, law enforcement authorities, regulators or attorneys or other parties where it is reasonably necessary for the establishment, exercise, or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.

Otherwise, we will only disclose your personal data when you direct us or give us permission, when we are required by applicable law or regulations or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.

Personal data about other people which you provide to us.

If you provide personal data to us about someone else you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Policy. In particular, you must ensure the individual concerned is aware of the various matters detailed in this Privacy Policy, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our personal data disclosure practices (including disclosure to overseas recipients), the individual’s right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided (such as our inability to provide services).

Storing personal data.

We keep personal data in these locations;

Infusionsoft
Memberpress
Stripe
Our web hosting company
Taxjar
Xero
Updating personal data about you.

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include:

Correcting, updating, and deleting your registration account – go to “My Account” then “Profile” to change your details;

Choosing or changing your choices for subscriptions – go to “My Account” then “Subscriptions” to cancel or change;

Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you, go to “My Account” then change your “Marketing Consent”. You can also unsubscribe at the bottom of email communications.

If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please go to “My Account” and update your information or please let us know by sending an email to support@coervercoaching.com.

We will not be responsible for any losses arising from any inaccurate, unauthentic, deficient, or incomplete personal data that you provide to us.

How long do we retain your personal data?

Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data. We will retain your personal data where required for Sportsmethod Ltd to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled.

CHILDREN’S PRIVACY

We recognize the need to provide further privacy protections with respect to personal information we may collect from children.

What information do we collect about Children?

A parent or legal guardian is required to register for our Subscription Website for children under 18 years old.

The parent/legal guardian is required to give parental consent with respect to information provided about children under the age of 13. This is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”) and outlines our practices in the United States and Latin America regarding children’s personal information. For more information about COPPA and general tips about protecting children’s online privacy, please visit “OnGuard Online”.

When registering for a subscription, a parent/legal guardian will provide their postal address as we require this for the payment of the Subscription Website. This means, we will be collecting the child’s address if the address is where your family including this child/children reside.

When we collect personal information regarding children, we take steps to protect children’s privacy, including;

Limiting our collection of personal information about children to no more than is reasonably necessary to participate in the Subscription Website;
Providing parents/legal guardians access or the ability to request access to personal information we have collected about their children and the ability to request that the personal information be changed or deleted.

Your rights

Subject to certain legal conditions, you have the right to request a copy of the personal data about you or your child/children which we hold, to have any inaccurate personal data corrected and to object to or restrict our using your personal data. You may also make a complaint if you have a concern about our handling of your personal data.

If you wish to do any of the above please send an email to support@coervercoaching.com. We may request that you prove your identity by providing us with a copy of a valid means of identification for us to comply with our security obligations and to prevent unauthorised disclosure of data.

We will consider any requests or complaints which we receive and provide you with a response in a timely manner. If you are not satisfied with our response, you may take your complaint to the relevant privacy regulator. We will provide you with details of your relevant regulator upon request.

Updates to this Privacy Policy

This Privacy Policy was last updated in June 2020. We reserve the right to update and change this Privacy Policy from time to time to reflect any changes to the way in which we process your personal data or changing legal requirements. In case of any such changes, we will post the changed Privacy Policy on our Subscription Website or publish it otherwise. The changes will take effect as soon as they are posted on this Subscription Website.

How to get in touch

Email support@coervercoaching.com

–– Terms & Conditions ––

The following terms and conditions (‘Terms’) cover Sportsmethod Limited’s Subscription Website www.coerverplayersclub.com (‘Subscription Website’).

The Subscription Website is owned and operated by Sportsmethod Limited (‘We’), a Company incorporated in England number 02322404, whose registered office is at Regal House, 70 London Road, Twickenham, TW1 3QS United Kingdom.

By visiting the Subscription Website, you, the customer, are entering into an agreement with Sportsmethod Limited and agree to the Terms. They represent a contract between you and Sportsmethod Limited.

We may amend these Terms from time to time. Any such amendment will be emailed to you and we will update the terms and conditions on the Subscription Website. If you do not agree to any change to these Terms, you must discontinue using our Subscription Website.
The paragraph headings shall not affect the interpretation of these Terms.

1. Intellectual Property

1.1 The contents and design of the Subscription Website and any other materials sent to you (the ‘Content’) are the intellectual property of Sportsmethod Limited. You may not use or reproduce, or allow anyone else to use or reproduce, any trademarks or other intellectual property, without written permission from Sportsmethod Limited.

1.2 The software that operates the Subscription Website may not be used except as expressly allowed under these Terms. You may not copy, reverse engineer, modify, cause damage, or otherwise make changes to the software.

2. Use of Content

2.1 The Content is strictly for personal, non-commercial use. You may display the Content on a computer screen or mobile device, for your personal, non-commercial use

2.2 You may not copy, reproduce, record, modify, transmit to any other website, remove trademark or copyright notices from, or commercially exploit the Content without written permission from Sportsmethod Limited.

3. Passwords and your Personal Information

3.1 Access to the Subscription Website is only open to registered subscribers. Each registration and subscription is for the personal use of the registered user or subscriber only. You may not share your username and/or password with any other person. You may not share or transfer your subscription.

3.2 You are responsible for the use of the Content using your username and password. You agree to immediately notify us if you become aware of the loss, theft or unauthorised use of your username and/or password, or unauthorised use of the Content.

3.3 You are responsible for keeping your personal information, including your email address, up to date and your username and password secure.

3.4 If a registered user or subscriber is found in breach of the Terms, we may cancel or suspend access to the Subscription Website without further obligation to you.

3.5 Parents/guardians must sign up, register, and manage use for any players under 18 years old.

4. Subscription orders

4.1 By submitting an order on the Subscription Website, you agree to these Terms for use of the Subscription Website.

Your contract with us is made only on the first to happen of;

4.1.2. We provide paid-for or free access to Content online

4.1.3 you have sent a completed instruction to us and paid for the subscription you have ordered, and we have provided access to the Subscription Website.

5. Delivery of Content

5.1 Content is viewed online, via the Subscription Website for the specified subscription period. Subscribers are emailed when new Content is added to the Subscription Website.

5.2 We reserve the right to suspend, change or modify the Content, or to restrict use and access to the Content, at our discretion, at any time.

5.3 Sportsmethod Limited is not responsible for non-delivery of the Subscription Website due to circumstances beyond its control, such as, without limitation, filtering of Sportsmethod Limited email by email blocking services, the movement of email to junk or spam folders, an error in the email address provided to us, or you did not provide us with an updated address.

6. Price

The price of your subscription to the Subscription Website will be made clear to you on the order form or otherwise during the order process but may change as mentioned in paragraph 7.1 below. In addition to the price you agree to pay any associated fees charged by the issuing bank/payment provider, such as currency exchange rate processing fees.

7. Payment, Auto-Renewal, Free Trials, Cancellation, and Refund Policy

7.1 Payment and Auto-Renewal.
Your subscription to the Subscription Website includes enrolment into an ongoing/recurring payment plan. Your subscription will automatically renew at the end of the relevant billing period, unless cancelled in accordance with the instructions for cancellation below.
If your renewal payment is declined by the issuing bank, credit card provider or PayPal, you will have 14 days to provide a new payment mandate or your subscription will be cancelled.
Payment will be charged to your chosen payment method at confirmation of purchase and at the start of every new billing period, unless cancelled. We reserve the right to change our pricing and, in the event of a price change, we will notify 28 days in advance of the change by sending an email to the email address you have registered for your account. If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that email and below. If you do not cancel your subscription after the price change takes effect and prior to the start of your new subscription period, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize us to charge your payment method for these amounts. You are responsible for all third-party Internet access charges in connection with your use of the Subscription Website.
7.2 Free Trials. Your Subscription Website subscription may begin with a free trial. Your first payment will be charged to your chosen payment method immediately following the free trial, unless cancelled in accordance with the instructions for cancellation below. You can cancel your subscription at any time before the end of your free trial. We provide notice of the terms of the free trial at the time you register but you will not receive a separate notice that your free trial is about to end or has ended, or that your paid subscription has begun.
7.3 Cancellation and Refund Policy.
You can cancel your subscription at any time before the end of the current billing period or free trial. Cancellation will take effect at the end of the current billing period or free trial. To cancel your subscription, navigate to “My Account”, “Subscriptions”, then click "Cancel”. Cancellation will only take effect at the end of your current billing period (or end of your free trial), and you will still be able to access the Subscription Website until then. We do not refund or credit for partially used billing periods. You have a statutory right to withdraw within 14 days of signing up to the Subscription Website. However, you acknowledge that when you signed up to the Subscription Website you agreed to the immediate use of digital content and that if you access any digital content, you lose your right to withdraw from the Subscription Website.
Upon cancellation for any reason it will be your responsibility to cancel your payment authorisation with your bank, PayPal, or other payment provider.

8. Order processing

8.1 We will process your order as promptly as possible but do not guarantee a specified time. Your order will be accepted by us once we have verified your registration, payment, and delivery details.

8.2 When you place an order, you must provide us with complete and accurate payment information. By submitting your payment details you confirm you are entitled to use those payment details for this purpose. If we do not receive payment authorisation from the issuing bank/payment provider or authorisation is subsequently cancelled we may immediately rescind or suspend your subscription and/or access to the Subscription Website. Parents/guardians must sign up, register, and manage use for any players under 18 years old.

9. Contract and Queries

We will provide the Subscription Website in accordance with these Terms and the terms of any offer or promotion that may apply to your subscription order. Should you have any queries contact www.coerverplayersclub.com


10. Payment Details

The Payment Gateway that We use is Stripe. We do not store your payment details (except as outlined below). You are responsible for keeping your payment details up to date by changing the details in ‘My Account’ and 'Subscriptions’, then using the ‘Update’ button. Doing so will update your details assigned to your subscription by notifying Stripe of the change of details. No details will be stored by Stripe except as mentioned below.
Stripe relies on secure payment tokens or ids when creating and managing subscriptions. No Credit Card or other payment data is stored on the Subscription Website except for the last 4 digits and expiration date, so reminders can be triggered when Credit Cards are expiring on automatically recurring subscriptions. All other meaningful payment data is stored securely at the gateway level (Stripe, PayPal etc).


11. Usage rules
Use of the Subscription Website requires compatible devices and certain software may require periodic updates. Your use of the Website may be affected by the performance of these updates. You can access the Content with almost any Internet-connected computer or through mobile or other devices (Internet connection required). For details concerning supported devices, operating systems, web browsers and optimal streaming support please visit our FAQs.
You must have a high-speed Internet connection to access and use certain aspects of the Subscription Website.
Force Majeure. It is possible that the Subscription Website and/or some or all Content may not be available for streaming or downloading at any given time including (i) during any maintenance or update periods, (ii) any power or server outages; (iii) as a result of war, riots, strikes, social unrest, pandemic; or (iv) as a result of other matters beyond the control of us or third parties (“Force Majeure”). We will take reasonable efforts to provide you with as much prior notice as possible of service interruption. Where the Subscription Website is unavailable for reasons beyond our control or that of our third-party service providers, we shall have no liability to you. There may be times when we must remove certain features or functionality and/or devices or platforms from being able to access the Subscription Website. We will do our best to let you know of any of these changes, usage rules and restrictions, but you agree that we may do so in our sole discretion at any time without notice.

12. Privacy Policy and Cookie Policy

12.1 You acknowledge that Sportsmethod Limited is the data controller responsible for the processing of your personal data to provide you with access to the Subscription Website. For more information about our collection, use, and sharing of your information please see our Privacy Policy which can be found on the Subscription Website.
12.2 For information about the use of cookies please see our Cookies Policy which can be found on the Subscription Website.
13. Communication preferences

You can change your communication preferences at any time if you go to ‘My Account’, then ‘Profile’.

14. Limitation of Liability and Indemnity

14.1 Whilst every effort has been made to ensure the accuracy and safety of the information and advice provided in the Content, Sportsmethod Limited gives no warranty or guarantee as to the completeness, accuracy, or safety of the Content.

14.2 You agree to indemnify us against any claim or demand made by any third-party due to or arising in any way out of;

a) your use of the Content or,
b) the infringement by you, or by any other person accessing the Content using your username and password, of any intellectual property or other right of any person.

14.3 Subject to paragraphs 14.4 and 14.6, We will be responsible for any losses you suffer because of us breaching these Terms if the losses were reasonably foreseeable to you and us when you purchased the subscription.

14.4 We will not be responsible for;

a) any business loss; including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure or,
b) any other indirect or consequential loss that is not reasonably foreseeable to you and us when you purchased the subscription.

14.5 We do not limit in any way our liability by law for death or personal injury caused by our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

14.6 Subject to paragraph 14.5, our maximum liability to you will not exceed the amount of the last Subscription Website fee you paid.

15. Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms, if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Governing Law
These Terms are governed by and shall be construed in accordance with English Law. Any disputes or claims arising under or in connection with these Terms shall be subject to the non- exclusive jurisdiction of the Courts of England and Wales.

__ END __Your email address, full name, postal address and a child username has been collected as part of the registration process. This information appears in your My Account page and is stored in a secure CRM system (Infusionsoft). For Americas customers, your consent is required for the collection and storage of this information as some of it may relate to a child under the age of 13 years old. By signing up for a subscription, you consent to this collection and storage. For more information please see our Privacy Policy

MONTHLY

£4.99/month

No extra costs, No commitments.
T&Cs apply.


Try it free for 7 days

YEARLY

£49.99/year

Save over 19% compared to monthly subscription price. T&Cs Apply.


Try it free for 7 days Please use a name you are happy to have viewable by everyone! We suggest not using your child name, age etc.The challenges/skills in the two levels are the same. We have adapted the scoring and award system ONLY.

So, you as a parent can make the decision what level you think would be appropriate for your child. You will be able to see the improvement in the player, relative to other players of a similar standard. You can always change the level if you find the awards too easy or difficult to win.

We also suggest you change your device 'go to sleep/lock screen' to 2 mins minimum. This is so the timer sounds play at the end of all challenges.

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For Americas customers: Your email address, full name, postal address and a child username has been collected as part of the registration process. This information appears in your My Account page and is stored in a secure CRM system (Infusionsoft). Your consent is required for the collection and storage of this information as some of it may relate to a child under the age of 13 years old. By signing up for a subscription, you consent to this collection and storage.

*Marketing: This means Sportsmethod Ltd trading as Coerver Coaching, can contact you from time to time regarding customer surveys, marketing campaigns from Sportsmethod and Sportsmethod’s sponsors including market analysis, contests or other promotional activities or events

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